Place your order through the checkout. You’ll receive an automatic confirmation email. The order becomes binding once we formally accept it (typically when we confirm the order and/or ship the goods).

Yes - standard shipping is included in the listed price, unless your checkout explicitly shows a different delivery option. Delivery times are shown at checkout and may vary by destination.

Warranty and after-sales support are handled according to the Terms of Sale and the product documentation. If you have an issue, contact us with your order details, a description of the problem, and photos/video where relevant. We will confirm the next steps (diagnosis, replacement/repair process, and applicable conditions).

If you are an EU consumer, you generally have a right to withdraw within 14 days after receiving the goods (unless an exception applies).
For business purchases (B2B), returns are typically not handled as a “no-reason return” and are managed according to the Terms of Sale (e.g., only in specific cases and subject to conditions). Return shipping/handling rules apply as defined in the terms.