1. About the Seller

These Terms and Conditions (the “Terms”) govern all sales of products offered through the online shop operated at shop.freen.com.

Seller: Freen Systems OÜ
Registered address: Arenduse tn 6, 30328 Kohtla-Järve, Estonia
Registration number: 17415751
Email: support@freen.com

The Seller is referred to as “Freen”, “we”, “us” or “our”.

2. Scope of Application

These Terms apply to all orders placed via the online shop by:

• Consumers (B2C) – natural persons acting for purposes outside their trade, business, craft, or profession; and
• Business customers (B2B) – legal entities or natural persons acting in the course of business.

These Terms constitute a legally binding agreement between Freen and the Customer once a Contract is concluded.

Nothing in these Terms shall exclude or limit mandatory rights granted to consumers under applicable consumer protection laws. Where such mandatory provisions apply, they shall prevail over conflicting provisions of these Terms.

3. Definitions

For the purposes of these Terms:

• Customer means any consumer or business customer placing an order through the online shop.
• Products means all goods offered for sale via the online shop, including Freen-branded products and products manufactured by third parties.
• Order means a purchase order submitted by the Customer through the checkout process.
• Contract means the legally binding sales agreement formed in accordance with Section 5 of these Terms.

4. Products & Product Information

All product descriptions, specifications, drawings, images, manuals, performance data, compatibility information, and other content provided on the website are intended for general informational purposes only.

While Freen takes reasonable care to ensure that product information is accurate at the time of publication, Freen does not warrant that such information is complete, error-free, or up to date at all times.

Minor deviations in appearance, dimensions, labeling, packaging, or technical characteristics may occur and shall not constitute a defect, provided that such deviations do not adversely affect the safety or normal use of the Product.

Certain Products may be manufactured, branded, or warranted by third parties. In such cases, technical documentation, software, firmware, and warranty terms may originate from the respective manufacturer.

5. Ordering & Contract Formation

By placing an Order, the Customer submits a legally binding offer to purchase the selected Products under these Terms.

A Contract shall be formed only when Freen:

• issues an order confirmation by electronic means; or
• dispatches the Products to the Customer.

Freen reserves the right to refuse or cancel any Order, in whole or in part, at its discretion, including but not limited to cases of product unavailability, pricing errors, failed or suspected fraudulent payments, export control restrictions, or compliance concerns.

The language of the Contract shall be English unless explicitly agreed otherwise in writing.

6. Prices, VAT, Duties & Taxes

All prices are displayed in EUR unless stated otherwise and are exclusive of any import duties, customs charges, or local taxes unless explicitly indicated.

VAT treatment

• For EU private customers, prices include VAT charged according to the VAT rate applicable in the country of destination, in accordance with EU VAT rules and the One Stop Shop (OSS) scheme where applicable.
• For EU VAT-registered business customers, VAT may be applied at a rate of 0% under the reverse-charge mechanism, provided that a valid VAT identification number is supplied during checkout.

Delivery terms, import duties and taxes

Unless otherwise stated during checkout:

• Delivered Duty Paid (DDP) applies to private customers for destinations where legally and operationally feasible. Under DDP, import VAT and customs duties are included in the price where applicable.
• Delivered At Place (DAP) applies to all customers for deliveries to the following destinations:

• United Kingdom (GB)
• Switzerland (CH)
• Norway (NO)
• Iceland (IS)
• Liechtenstein (LI)

For DAP deliveries, the Customer is solely responsible for the payment of all import VAT, customs duties, clearance fees, and any other charges imposed by local authorities or carriers.

Freen shall not be responsible for delays or non-delivery resulting from customs procedures or the Customer’s failure to comply with import requirements.

7. Payment

Payment methods available for each Order are displayed during checkout.

Unless expressly agreed otherwise, full payment of the Order amount must be received prior to dispatch of the Products.

If a payment is declined, reversed, cancelled, or charged back, Freen reserves the right to suspend processing, withhold delivery, or cancel the Order without liability.

Business customers are not entitled to set-off, withholding, or deduction unless required by mandatory law.

8. Delivery, Shipping & Risk

Products shall be delivered to the shipping address provided by the Customer during checkout. The Customer is solely responsible for ensuring that the address and contact details are complete and accurate.

Delivery timeframes provided on the website or during checkout are estimates only and do not constitute binding delivery dates.

Risk of loss or damage to the Products passes to the Customer upon delivery, i.e., when the Products are handed over to the Customer or a person designated by the Customer.

Failure by the Customer to accept delivery may result in additional storage, re-delivery, or handling costs, which may be charged to the Customer.

9. Inspection, Transport Damage & DOA

The Customer must inspect the Products immediately upon receipt.

Any visible transport damage, missing items, or packaging defects must be reported to Freen without undue delay and in any case no later than three (3) days after delivery.

A Product may be considered Dead on Arrival (DOA) if it fails to operate on initial start-up without visible damage and in accordance with the applicable documentation. DOA claims must be submitted promptly together with relevant evidence.

Damage resulting from improper installation, misuse, external systems, or failure to follow documentation does not qualify as DOA.

10. Installation, Use & Regulatory Compliance

Certain Products, including but not limited to high-voltage batteries and energy storage systems, must be installed, commissioned, and serviced exclusively by qualified professionals in accordance with applicable laws, standards, and technical documentation.

The Customer is solely responsible for:

• ensuring system compatibility;
• compliance with local electrical, building, fire, and grid-connection regulations;
• obtaining all necessary permits, approvals, and authorizations.

Freen shall not be liable for damage, losses, or non-performance resulting from improper installation, incorrect system design, or regulatory non-compliance.

11. Right of Withdrawal (Consumers)

Consumers residing in the EU/EEA have the statutory right to withdraw from a distance sales Contract within fourteen (14) days from the day the Products are received, without providing any reason.

To exercise the right of withdrawal, the Consumer must notify Freen by a clear written statement.

The Consumer must return the Products no later than fourteen (14) days after the withdrawal notice.

The Consumer bears the direct cost of returning the Products unless the Products are defective or otherwise required by law.

The right of withdrawal does not apply to business customers or to products excluded by applicable law (e.g., custom-made or sealed goods).

12. Returns & Refunds

Returned Products must be unused, complete, and in a condition allowing resale.

Refunds shall be issued within fourteen (14) days after receipt of the returned Products or proof of return, whichever occurs first.

Refunds shall be made using the original payment method unless otherwise agreed.

Freen reserves the right to deduct any diminished value resulting from handling beyond what is necessary to establish the nature and functioning of the Products.

13. Warranty Disclaimer & Reference

Product warranties are governed exclusively by separate, product-specific warranty documents supplied with the Product or made available on the relevant product page.

These Terms do not create, extend, or modify any warranty, whether express or implied.

For third-party Products, warranty obligations may rest solely with the respective manufacturer.

14. Third-Party Products

Where Products are manufactured or supplied by third parties, Freen acts as the seller but does not control product lifecycle decisions, documentation updates, or warranty terms issued by the manufacturer.

Freen shall not be liable for modifications, discontinuation, or support limitations imposed by third-party manufacturers.

15. Intellectual Property & Software

All intellectual property rights in the Products, embedded software, documentation, website content, and trademarks remain the exclusive property of Freen or its licensors.

Software included in or embedded within Products is licensed, not sold, and may only be used in accordance with its intended purpose and applicable license terms.

Reverse engineering, modification, or unauthorized use of software is prohibited unless permitted by mandatory law.

16. Limitation of Liability

Nothing in these Terms shall exclude or limit liability that cannot be excluded under applicable law, including liability for death, personal injury, or fraud.

To the maximum extent permitted by law, Freen shall not be liable for indirect, incidental, or consequential damages, including loss of profit, loss of revenue, loss of business, or loss of data.

Freen’s total aggregate liability in connection with any Order shall be limited to the amount actually paid by the Customer for that Order.

17. Force Majeure

Freen shall not be liable for failure or delay in performance resulting from events beyond its reasonable control, including natural disasters, acts of government, war, strikes, pandemics, supply chain disruptions, or carrier delays.

18. Compliance, Export Control & Sanctions

The Customer represents and warrants compliance with all applicable export control laws, sanctions, and trade restrictions.

Products must not be exported, re-exported, or used in violation of such laws or for prohibited end uses.

Freen reserves the right to cancel Orders where compliance cannot be ensured.

19. Data Protection

Personal data is processed in accordance with applicable data protection laws. Further details are provided in the Privacy Policy available on the website.

20. Governing Law & Jurisdiction

These Terms and any disputes arising from them shall be governed by the laws of the Republic of Estonia.

The courts of Estonia shall have exclusive jurisdiction unless mandatory consumer protection laws provide otherwise.

21. Contact

Customer support and returns inquiries: support@freen.com